TERMS & CONDITIONS
Terms & Conditions
- Turistična agencija Sonček d.o.o., Maribor (hereinafter referred to as the Agency) is selling its own packages under the Holidays in Slovenia trademark.
- An integral part of the Travel Contract is also a travel programme or a potential catalogue and pricelist of the Organiser.
Cancellation fees at www.holidaysinslovenia.eu
For reservations made at www.holidaysinslovenia.eu the following cancellation fees apply:
Our own way:
- free cancellation up to 15 days before the arrival
- 50 % 14-6 days before the arrival
- 100% 5-0 days before the arrival
- EUR 100 up to 15 days prior to arrival
- 100 % 14-0 days prior to arrival
Terms & Conditions at www.holidaysinslovenia.eu
- Turistična agencija Sonček d.o.o., Maribor (hereinafter also the Agency) sells package travels, where it acts as the travel organiser, travel services of other providers and package travels of other travel organisers, acting in the capacity of an authorised seller.
- A component part of the travel contract is also travel itinerary or catalogue and prices list of the organiser with the general conditions of the travel organiser.
- Traveller’s acceptance of the agency’s offer is binding as regards the traveller as well as other participants on behalf of which the contract is concluded (hereinafter also “a fellow traveller”). In any case, a fellow traveller is the third person referred to in the Contract in favour of third person, as governed by the Code of Obligations, while his entitlements referred to in the Contract are enforced exclusively through the traveller who concluded the contract with the agency.
- Before accepting the offer, the traveller is obliged to get acquainted with all its elements and with all the warnings provided by the agency, another provider of travel services or another organiser of package travel.
- In addition to the express written booking or signed contract, every order in oral or written form by telephone or online that contains name and surname of the traveller, records of his birth, residence, or names and surnames of fellow travellers will also be considered a binding acceptance of the agency’s offer.
- Taking into account that these General Conditions, travel instructions and provisions of special conditions or an offer are posted on the website of the agency, the traveller will be deemed to have accepted the provisions of these General Conditions, special conditions and the offer in the event of telephone or online acceptance of the agency’s offer the moment the traveller orders the travel arrangement by telephone or online. With regard to his commitment referred to in the second indent of this section, the agency will be deemed to have communicated all prescribed warnings to the traveller properly and on time.
- The contract is considered concluded on the day of the oral confirmation of the traveller’s acceptance of the agency’s offer, which is realised by the agency’s signature on the travel contract or, in the case of telephone or online sale, on the day the agency sends a written confirmation of the traveller’s acceptance of the agency’s offer to the traveller, whereby the agency will be obliged to provide the traveller with a travel confirmation the moment the travel is confirmed.
- In the event of the traveller’s telephone or online acceptance of the agency’s offer, its immediate payment is the condition for the reservation of the travel service, unless a different payment deadline is agreed with the agency, which is an essential component of the travel contract in any case. In cases when the traveller fails to pay within the deadline the contract will be deemed terminated by operation of law. The same applies if the traveller provides his credit card number to the agency to pay for the travel, but the payment is not approved by the traveller’s bank or bank operator.
- In the event of other methods of acceptance of the agency’s offer, the traveller, unless otherwise agreed with the agency, pays 30% of the contractual value upon booking, and the remaining 70% will be paid 15 days before the start of the journey at the latest.
- Upon reservation on request (RQ-request) the traveller pays a security in the amount that depends on the scale of cancellation costs by the travel organiser or travel service providers, and the predicted date of departure. Upon booking, the traveller signs a registration form. If the travel organiser or travel service provider confirms such a reservation on request, the contract will be considered concluded the moment the traveller signs the registration form, whereby everything stated in these conditions or the conditions of the responsible organiser will become a legal obligation for the traveller and the organiser alike.
- Special gift certificates and special offers the agency grants or provides are considered only upon the purchase of new travel services and cannot be cashed in to settle the obligations pursuant to already concluded contracts.
- Any payment by credit card of a fellow traveller or a third person with the purpose of partial or full payment pursuant to the travel contract establishes joint and several obligation of such a payer as regards the obligations pursuant to the contract and these general conditions, but only up to the payment amount.
- The agency may, if the termination of the contract is set forth in this chapter due to the traveller’s non-payment, maintain the contract in force, which is demonstrated by the delivery of travel documents to the traveller, which also includes inviting the traveller to immediately fulfil his obligations towards the agency.
REGISTRATION FEE, PRICES AND ASSISTANCE
IN OBTAINING VISAS
- Upon concluding the contract the agency charges the registration fee of €30. Immediate payments get a 33.33% discount per amount of registration fee. For packages of up to €100 the registration fee amounts to €10.
- The agency charges subsequent changes (names, number of passengers, dates, accommodation and the like), if still possible, pursuant to the price of the organiser or providers of travel services plus their costs of €10 per traveller.
- When the organiser publishes several prices for a different number of participants, the traveller will be obliged to pay the purchase price according to the final number of participants. Upon registration the traveller is charged a lower or higher price, depending on the provider. If the number of passengers according to the plan for the lower price is not reached, the traveller is obliged to pay an additional amount as stated in the plan no late than by the day before the beginning of the tour at the request of the travel organiser. If the higher price is charged and the number of travellers for a lower price is reached, the difference will be reimbursed to the traveller no later than within 3 working days after receiving the organiser’s report on the final number of participating travellers, but if they are the organiser, this must be done by the day of the travel.
- The traveller may also ask the agency to assist in obtaining visas for entry to a foreign country. In such cases the agency charges costs of mediation in the production of visas. The amount of costs of mediation, costs of issue of visa and associated costs depend on the country of destination. The cost of mediation is €25 per visa and excludes the costs of visa production. The agency is not responsible for the delay in the issue or sending of visas by consulates, the loss of mail containing the traveller’s documents, which serve for obtaining visa, for negative outcome of the process or other events beyond the agency’s scope of activity due to which the traveller would not receive the travel documents or would receive them untimely. The costs of visa acquisition referred to hereunder will not be reimbursed to the traveller by the agency, even if the traveller misses the travel or doesn’t end it according to the itinerary due to the complications stated in the previous sentence.
OTHER OBLIGATIONS AND RESPONSIBILITIES OF
THE TRAVEL ORGANISER
- The travel organiser is responsible for the fulfilment of the package travel contract, irrespective of whether the included travel services are provided by the travel organiser or another company.
· If a travel service is not carried out in accordance with the travel contract, the travel organiser will resolve the inconsistencies, unless this is not possible, and if it would incur disproportionate costs, taking into account the extent of inconsistencies and the value of the travel services in respect of which the inconsistencies with the contract occurred.
- If the travel organiser within a reasonable period specified by the traveller fails to resolve the inconsistencies, the traveller may, except in cases referred to in the previous paragraph, resolve the inconsistencies on his own and demand the reimbursement of the costs incurred. The traveller is not required to specify the reasonable period for the resolution of inconsistency, if the nature of the inconsistency is such that it needs to be resolved immediately or if the travel organiser is not willing to resolve the inconsistency.
- When, after the start of the tourist package, the travel organiser realises that they cannot provide a significant portion of the travel services as set forth in the package travel contract, including the return, the travel organiser offers to the traveller appropriate substitute travel services, which are possibly of equal or higher quality than the ones agreed, without having to pay additional costs of further implementation of the tourist package. When the consequence of proposed substitute travel services is a travel package of lower quality than the one stated in the package travel contract, the travel organiser will appropriately reduce the price of the travel package.
- If due to unavoidable and extraordinary circumstances the return of the traveller cannot be provided as agreed upon in the package travel contract, the travel organiser will bear the costs of required accommodation, which is possibly of equal category as agreed upon in the package travel contract, for the number of overnight stays, as specified by the law or special regulations of the European Union.
OTHER RIGHTS OF THE TRAVELLER
- The person concluding the package travel contract may withdraw from the contract any time thereby cancelling the travel, as a result any waiver of the benefits of a fellow traveller deriving therefrom is completely the former’s responsibility.
- In the event of the cancellation of the journey, the traveller bears the costs of cancellation; if the cancellation involves a package tour organised by the agency, the costs are specified in Part 2 of these General Conditions, in the chapter TRAVELLER’S CANCELLATION OF TRAVEL.
- The traveller may avoid the costs of cancellation on specifically reasoned grounds, which have occurred after the conclusion of the travel contract and before the journey began, and which would discourage him from concluding the contract, if they had existed at the time, by taking out Cancellation Insurance, which is executed simultaneously with the booking. The traveller must bear in mind that insured events in this context are very limited and specifically defined in the General Conditions of the insurance company which the traveller is urged to know before taking out the insurance, which is provided by the agency on his behalf, and which are evident from the summary of insurance coverage on the agency’s website. The fact of being informed with the conditions is confirmed by the traveller by requesting from the agency to take out the insurance on his behalf.
- The amount of premium can be found in the brochure mentioned earlier. In the event of the traveller’s successful reference to the existence of an insured event the administrative costs of processing of the relevant request chargeable to the traveller amount to between €20 and €50, while the insurance sum does not include the costs of registration fee nor the costs of the conclusion of such insurance.
- If the insured event is acknowledged, the traveller enforces the payment of the policy proceeds using the form of the insurance company, which must be properly and completely filled out by him and his physician, whereby he is not entitled to request from the agency to provide the form on his behalf to the insurance company. If the agency grants such a request, it is considered the traveller has agreed to inform the agency about specific reasons of his cancellation of travel.
- Only in the case of package travel the traveller is entitled to request the transfer to another, but must make sure the request reaches the organiser’s sales services no later than within 7 days before the start of the travel. To avoid the delay and consequent loss of the right, the traveller should observe the normal working hours of the office between 9 am and 1 pm, and on Fridays from 9 am to 12 noon.
- The traveller is entitled to ask the travel organiser for appropriate assistance if any issues arise during the journey, which the latter is obliged to provide without any delay by providing appropriate information about health services, local authorities and consular assistance, including assistance in enabling remote communication and finding substitute travel arrangements.
- If the travel organiser fails to resolve the inconsistencies that significantly impact the execution of the tourist package within a reasonable period specified by the traveller, the traveller may withdraw from the package travel contract and will be obliged to immediately inform the travel organiser thereof.
- The traveller may reject substitute travel services provided to him by the travel organiser, when the latter realises that a significant portion of travel services cannot be provided as set forth in the package travel contract after the journey has begun, only if the services are not comparable with the ones set forth in the package travel contract or if the organiser’s offer to reduce the price is not acceptable, and consent about the reduction cannot be reached.
- If individual package travel or related travel arrangement services cannot be executed due to the insolvency of the package travel organiser or the provider offering linked travel arrangements, the traveller will request their provision from the addressee he was informed about with the notice before concluding the contract. If such an organiser or provider is an agency, in such cases the travellers may turn to the company Custos Bono, jamstvo za organiziranje potovanj ZTAS, d.o.o., at Dimičeva 13, 1000 Ljubljana, telephone: + 386 70 822 812, or email to firstname.lastname@example.org.
OTHER OBLIGATIONS OF THE TRAVELLER
- Before concluding the contract, the traveller is obliged to examine in detail the organiser’s itinerary, which is available in written or electronic form, and will not, in the event of the omission of this commitment, successfully refer to any information obtained anywhere and from anyone which would impose broader and different obligations upon the organiser than the ones arising from the travel itinerary. If the organiser’s obligations contained in the program are not fully clear to the traveller prior to concluding the contract, the traveller should turn directly to the organiser about the issue before concluding the contract.
- The traveller is obliged to observe the information concerning visas and entry-exit regimes that apply in other countries, possible particularities regarding the validity of passports during the entry to a foreign country, and medical and other information required for travelling and staying in travel destinations. The traveller’s passport must be valid for at least another 6 months after the planned end of the journey, he must timely arrange the acquisition of licences or consents of a foreign country to enter, if required, and must also timely and fully arrange the fulfilment of compulsory health and other conditions to enter a foreign country.
- The traveller is obliged to make sure that his appearance or conduct do not aggravate or disable any border, customs or health formalities, and he is obliged to observe ground rules in restaurants, hotels or other accommodation establishments and any facilities linked thereto, rules on means of transport, and in all situations cooperate with the organiser’s representative, guide or service provider according to the principle of good faith and fairness.
- The traveller is obliged to arrange his timely transport to the starting point of the journey, irrespective of whether he organised the transport to the starting point on his own or if it was organised by the agency, whereby he is particularly obliged to observe any related instructions of the organiser or another travel service provider. Traveller’s delay for any reason (also in cases of force majeure) is borne solely by the traveller, unless it becomes evident that the delay resulted exclusively from the negligence of the agency in relation to the expressly agreed organisation of the traveller’s transport to the starting point of the journey.
- The traveller should be particularly attentive in choosing services provided by hoteliers or other service providers at the place of destination and which are not included in the travel contract, so as not to be surprised by the price, quality or time of the provision of such services, so he should obtain the required information from the provider in advance.
- If a certain country or region declares special circumstances, the traveller is obliged to consistently observe the instructions of competent authorities.
- Upon the beginning of the journey, the traveller is obliged to show the required travel document – a voucher. If the traveller does not receive his travel documents 4 to 5 days before the departure, he is obliged to find the reasons thereof immediately at the point of sale.
- If the traveller does not observe his obligations referred to hereunder, he is liable to the organiser or the agency for the damage incurred, while the organiser or the authorised agency is released from any liability for the damage the traveller may suffer in such cases.
USE OF DATA
- The agency collects, processes and communicates personal data of travellers for the purposes of executing travel contracts or booking tourist services, and for carrying out the required measures before concluding such contracts, all pursuant to the Personal Data Protection Act and the Regulation (EU) 2016/679 of the European Parliament and of the Council. If any tourist service providers, such as hoteliers, carriers, guides and the like, who come into contact with traveller’s personal data for travel purposes, operate beyond the EU jurisdiction, the level of data protection according to EU regulations and legislation of its members cannot be ensured. The same applies to all details from the traveller’s travel documents or information on health or medical issues the traveller gives to the agency, which must be provided for the purpose of executing the travel contract or booking of tourist services. It is considered the traveller concluding the contract or ordering the reservation on request obtained the personal data of fellow travellers, who are named upon the conclusion of the contract or submission of order, with their consent and their knowledge of the content of the contract or the order relating to their personal data, which makes him fully accountable to fellow travellers for sending their personal data to the agency. By concluding the contract or ordering the reservation on request, with regard to the legal interest of the agency, the traveller agrees the agency may also use the personal data for statistical processing, sending of travel notifications, quality control and notifying about the agency’s offer, whereby the agency is not allowed to forward personal data of travellers, such as name, surname, address, email, telephone number for the last listed purpose to an external provider, who personalises or sends out such notifications. If the traveller does not want his personal data referred to hereunder to be processed, he may declare this upon travel booking, and may also cancel his consent subsequently, and may also enforce all other mechanisms he is entitled to according to the general personal data protection regulations, such as the right to access personal data, to correct or delete personal data, restrict their use, transfer to another controller, and right to lodge a complaint with a supervisory authority.
HANDLING OF COMPLAINTS
- In the event of low quality or incomplete execution of contractually agreed travel services, the traveller may request the reduction of the price of the agreed package travel, but if he also suffered damage, he is also entitled to a compensation.
- The traveller cannot successfully enforce the price reduction, if he fails to complain immediately from the representative or guide of the organiser at the very location or if fails to act according to the principle of good faith and fairness in the process of resolving the claim. If the organiser’s representative or guide is not accessible within a reasonable period of time, the traveller is obliged to report the issue by calling the agency’s customer service under the name Sončkova asistenca: +386 51 674 000. To eliminate minor inconsistencies, which do not impact the contractual price, the traveller should turn directly to the service provider (hotelier, carrier), but if his request is not met, he should immediately inform the organiser’s representative or a guide.
The traveller substantiates the complaint on the very location with the minutes composed together with the organiser’s representative or a guide, and with material evidence (photos and the like), to which he had access to during his stay without investing special effort.
- The traveller may ask the package travel organiser to reduce the price or reimburse the damages by providing a written request within a legally specified pre-exclusive deadline. If the traveller addresses such a request to the agency, the agency will forward it to the organiser, if the agency is not the organiser of the journey.
- The organiser is liable to the traveller for the damages incurred amounting to no more than three times the price of contractually agreed travel services; this restriction does not apply in the case of the traveller’s impaired health or death, which is the responsibility of the organiser. If international conventions that bind the country in which the travel organiser is incorporated, restrict the scope of the reimbursement of damage or the conditions under which the provider of individual travel services, which are part of the package travel, is liable to compensate for the damages, the organiser is entitled to refer to these restrictions as well.
- The agency does not acknowledge any alternative consumer dispute resolution provider as being competent to resolve a conflict regarding the traveller’s complaints in relation to the journey.
- In the process of resolution of the dispute with the agency involving online booking, the traveller may also turn to the online platform at: https://webgate.ec.europa.eu/odr/main/?event=main.home.show&reload=false.
VALIDITY OF GENERAL CONDITIONS
- If an individual provision of these conditions differs from the provisions in the itinerary or the pamphlet for an individual travel, the provisions of the itinerary or the pamphlet apply.
- These General Conditions are in force from the day of their adoption and have affect in all contractual relations concluded after their adoption.
- If these conditions provide the traveller with a narrower scope of rights than he is entitled to on the basis of the regulations in force in the Republic of Slovenia, the provisions of these regulations apply in possible disputes in the event of the mandatory nature of the provisions of these regulations.
- If the traveller and the agency fail to resolve a dispute amicably, the possible injured party as the creditor selects the local competent court by choosing between the court in the territory of which the respective party has a permanent or temporary residence, the court in the territory of which the agency is incorporated, and the court in the territory of which the contract was concluded, while the possible injured agency as the creditor selects the local competent court by choosing between the court in the territory of which the traveller has a permanent or temporary residence, the court in the territory of which the agency is incorporated, and the court in the territory of which the contract was concluded.
DO NOT OVERLOOK (component part of Part 1 of the General Conditions)
CATEGORISATION AND DESCRIPTION OF SERVICES
- Hotels are classified according to the official rating in individual countries, valid at the time of the making of the offer, and cannot be impacted by the organiser or the agency, but it is expected the organiser or the agency correctly present the rating, even if they express their own assessment.
- Functioning of air-conditioning devices in some facilities is linked to a specific season, and in some places to the onset of high temperatures, and is fully at the discretion of the hotelier. In newer hotels, air-conditioning devices are activated when guests are present, with balcony doors closed.
- We advise that the traveller checks the air-conditioning regime in the building prior to making a reservation by inspecting the catalogue or asking the seller, because air-conditioning devices not working as explained above does not imply deficiencies of the tourist arrangement.
- Insects and bugs that slip through cracks in builders’ joinery and ventilation openings to a limited extent is completely normal in buildings, especially those in a natural environment, and as such cannot be a subject of complaint. If this causes certain discomfort to guests, they can turn to the hotel reception desk and the staff will attempt to mitigate the situation or switch the room, all within due capabilities.
- In case of travel arrangements marked as “all inclusive”, carefully read the description of services in the program or offer. This is usually a basic service with an all-inclusive full board (breakfast, lunch and dinner), where meals also include a beverage.
- Note that the majority of offered travel services is not appropriate for persons with impaired mobility, so the traveller should inform the seller about such restrictions as early as in the stage of examining offers.
PLACE OF TRAVEL
- Place of travel refers to the place of the accommodation facility, which is the subject of a specific travel contract. If the travel contract does not set forth a specific accommodation facility, the place of travel is the resort region where the potential accommodation facility agreed upon in the travel contract or identifiable by a name or other defining signs is located. The resort region is a broader area of an individual tourist centre, as far as the influence of the centre extends, but if the travel takes place by air or water, the area of the resort region also represents the broader territory, which includes the airport or port of the territory.
ACCOMMODATION, TRAVELLERS’ WISHES
- If the traveller has not paid extra for a room with special features (sea view, balcony, equipment, separate beds, position – orientation, specific floor...), he will accept accommodation in one of the rooms which are officially registered for guests in a relevant facility. Distribution of rooms is in exclusive jurisdiction of hoteliers. The travel organiser or the agency has no say here, but can communicate travellers’ wishes, without guaranteeing their fulfilment.
- In case of accommodation in a single room the traveller must bear in mind that such a room usually does not meet the double room standard, it is usually small and poorly positioned.
- In case of accommodation in a triple room the traveller must bear in mind that such a room is mostly a double room with an extra bed, where accommodation of a third person does not meet the accommodation standard of other two persons. It mostly has a folding bed, not equal to a normal bed by size and comfort, and is mostly suitable for children. The traveller should also bear in mind that a folding bed significantly limits movement in the room. The same warnings apply to double rooms with extra bed.
- In accordance with the hotel practice and standards, “seaside” room refers to a room in the part of the hotel overlooking the sea and, unless the organiser specifically indicates otherwise, does not necessarily mean “sea view”. Sea view may, especially on lower floors, be obstructed by various architectural or natural obstacles, such as buildings, trees, geographic conditions, and the like. “Parkside” room refers to a room in the part of the hotel overlooking the park, but such a room can also offer a view of the parking lot, road, adjacent buildings...
- Usually, rooms are cleaned between 12 noon and 4 pm, and suites are cleaned between 2 pm and 4 pm. Therefore, you must leave a room or a suite by 10 am, because it must be prepared for new guests. Rules of an individual accommodation facility apply to specific times of arrival to and departure from rooms.
- Optional trips and tours are organised by local agencies, which are offered by hoteliers to diversify their offer. The organiser does not have any impact on the execution of such tours and is not responsible for their accuracy, because their execution is beyond the scope of his activity, even if the organiser’s representatives inform the travellers about such trips on a specific location and help them ensure the participation on such trips.
- Due to the protection of their rights in the event of inappropriate implementation of an optional trip the traveller should turn directly to the provider of a service.
- The provisions of this part apply in combination with the provisions of Part 1 of the General Conditions only for the arrangements, where Turistična agencija Sonček d.o.o. (hereinafter also the organiser) acts as the travel organiser and for the cases set forth in line 3 of the introductory provision of Part 1 of the General Conditions.
PRICE OF ARRANGEMENT
- The organiser reserves the right to change the published prices in the price list or travel itineraries, if the price of transport services changes due to the changes in price of oil or other energy sources, tax level or fees for travel services, included in the contract, which are imposed upon by third parties who are not directly included in the execution of the package travel, including tourist tax, landing charges or embarkation or disembarkation fees in ports or in airports, or if the ratio between currencies changes on the basis of which the price of travel is calculated. Price increases of up to 8% are not subject to the buyer’s consent, otherwise the buyer is entitled to withdraw from the contract without having to pay for damage.
- If the reduction of the costs mentioned earlier occurs between the conclusion of the contract and the beginning of the package travel, the traveller is entitled to a reduced price. In this case the travel organiser may deduct the actual administrative costs he had with price reduction from the amount owed to the traveller.
- A new price is determined by observing only a percentage change in the changed cost, taking into account its structural share at the time of the conclusion of the contract.
ORGANISER’S RIGHT TO CHANGE THE
ITINERARY AND CANCELLATION
- The organiser may cancel the package travel in part or fully, if extraordinary circumstances occur before or during its execution, which could not have been avoided or prevented, and which would represent a justifiable cause for the organiser not to publish the itinerary or accept any bookings, if such existed during the publication or sale of the package travel.
- The organiser may change the accommodation agreed upon in the contract, which may also happen at the very location, but only by providing accommodation in a facility with equal or higher category. Possible higher price of accommodation is not charged to the traveller.
- Due to organisational or weather reasons, the organiser may change the itinerary by conducting it in a different order according to actual abilities.
- The organiser may cancel the arrangement also if a minimum number of travellers is not reached, as predicted for an individual type of arrangement, or when due to the cancellation of travellers pursuant to these conditions the total number of travellers drops below the minimum number of travellers, as predicted for an individual type of arrangement. If the itinerary does not specifically indicate the minimum number of travellers required for the implementation of the travel, the following criteria applies:
- for arrangements with specially hired planes (charter flights)
80% flight occupancy;
- for bus arrangements 45 passengers;
- for arrangements IT (with regular lines) 25 passengers;
- for travels on transcontinental routes -
at least 15 passengers in a group.
- The organiser is obliged to inform the passengers about the cancellation within a statutory period before the start of the journey. In such a case the organiser is not liable for payment of compensation to the traveller, but will return the received purchase price by the day the journey is expected to begin.
- The organiser reserves the right to change the time of the beginning or end of the package travel and the direction of travel due to amended travel conditions or due to the onset of extraordinary circumstances without special compensation and pursuant to the valid regulations in passenger transport.
- The organiser is not liable for payment of compensation for carrier’s delay and for any resulting changes to the itinerary.
- If the organiser cancels the travel pursuant to these conditions, the traveller is not entitled to the reimbursement of the costs of visa for the entry to the country of travel or the costs of vaccinations stipulated by the itinerary.
TRAVELLER’S CANCELLATION OF TRAVEL
- If the traveller wishes to withdraw from the package travel contract, this must be done in writing. The basis for the calculation of costs is the moment the organiser receives the traveller’s withdrawal from the contract, with the traveller observing the normal working hours of the travel organiser’s sales service between 9 am and 1 pm, Fridays from 9 am to 12 noon.
In the event of cancellation, the following cancellation costs are charged:
|Up to 30 days before the departure||20 % of the value of arrangement|
|29 to 22 days before the departure||40 % of the value of arrangement|
|21 to 15 days before the departure||60 % of the value of arrangement|
|14 to 8 days before the departure||80 % of the value of arrangement|
|7 days to including the day of departure||100 % of the value of arrangement|
- Cancellation costs amounting to 100% of the value are charged also if the traveller fails to show up on time at the place of departure or in an accommodation facility (no show), or cancels the travel arrangement or suspends the journey after it has already begun. In cases when the provider of the sold individual travel service does not provide the traveller with a more favourable solution, cancellation costs amounting to 100% of the value are charged also in cases when the traveller withdraws from the contract on an individual travel service (transport, accommodation, rent-a-car, tickets, etc.) or from the contract on related travel arrangement or if he does not make use of the travel service, irrespective of whether it was offered by the agency or a third person.
- Traveller’s cancelation does not impact the paid registration fee and costs of insurance, he is additionally charged with costs of cancellation, which are calculated according to the table above.
Turistična agencija Sonček d.o.o., Maribor (valid since 15 April 2021)